FAQ

You have the right to receive an estimate based on a physical (in-house) survey of your shipment. Under the regulations, your mover must base your estimate (either binding, non-binding, or not-to-exceed), on a physical survey of the household goods to be moved if the goods are located with a 50-mile radius of your mover’s (or his agent’s) place of business. You may elect to waive this requirement for a physical survey, but if you elect to do so, you must sign a written waiver of your rights.

Just let us know of your current location and proposed destination and timing of your move. The cost of your move will be based on the actual weight of your belongings and the distance they are moved, plus the amount of packing and other services that you require. To help you anticipate the cost of your move, we will give you an estimate of the price.

If you are receiving a non-binding estimate, the charges that your mover assesses on your moving items must be based on the actual weight of the items. Your mover may not lawfully assess transportation charges on shipments with non-binding estimates on cubic feet, volume, time (hourly) or on any basis other than weight. Also, our regulations require that item weights must be determined on a certified scale with a copy of the weigh master’s tickets provided to you in support of the final invoice.

Help the movers calculate the cost of your move by showing them every single item to be moved. Don’t forget to go into the attic, basement, garage, shed, and closets and under beds. Reach a clear understanding about the amount of packing and other services needed. Anything omitted from the estimate but later included in the shipment will add to the cost of the move. Also, be sure to tell you mover about any conditions (narrow streets, steep hills, sharp turns, or other obstacles) that may prevent the use of his over-the-road tractor trailer at your origin or destination residence. If the mover’s normal semi-trailer equipment can’t make a safe approach to your residence to accommodate the loading and unloading of your shipment, an additional charge (called a “shuttle charge”) may apply which compensates the mover for using a smaller vehicle to transfer your shipment between your residence and his semi-trailer.